1. Information We Collect
NeuralOps collects personal information you provide directly — name, email, phone number, business name and details about your enquiry — when you fill out our contact form, book a discovery call or communicate with us. We also collect standard website analytics data (page views, referral sources, browser type) through privacy-respecting analytics tools.
2. How We Use Your Information
We use your information to:
- Respond to your enquiries and book discovery calls
- Provide AI automation services you've requested
- Send project updates and service-related communications
- Improve our website and services
We do not sell, rent or share your personal information with third parties for marketing purposes.
3. Data Storage and Security
Your personal information is stored on secure, Australian-based infrastructure. We take reasonable steps to protect your data from unauthorised access, misuse, interference and loss, in accordance with the Australian Privacy Act 1988.
4. AI and Data Processing
When NeuralOps builds AI systems for clients, data handling practices are agreed as part of the project scope. Client business data processed by AI systems we deploy is handled according to the data processing terms agreed in your service agreement. Self-hosted AI deployments ensure client data never leaves the client's own infrastructure.
5. Cookies
Our website uses essential cookies for functionality. We use privacy-respecting analytics that do not track individual users across websites. We do not use advertising cookies or third-party tracking pixels.
6. Third-Party Services
We use select third-party services for website hosting, email communication and analytics. These services are chosen with data privacy as a priority and are subject to their own privacy policies.
7. Data Retention
We retain enquiry and communication data for as long as necessary to provide services and maintain business records. You may request deletion of your personal information at any time.
8. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Lodge a complaint if you believe your privacy has been breached
9. Contact
For privacy enquiries, contact us at hello@neuralops.au.